Call or Visit — (404) 289-4500
Black-Owned · Family-Operated · Decatur, GA · since 1996|285 Flea Mart · Suite c-1|Sun–Mon 12–5 · Wed–Thu 11–6 · Fri–Sat 11–7 · Closed Tue
📞 (404) 289-4500
Frequently Asked Questions

Got Questions?
We've Got Answers.

We've put together answers to the questions we hear most often at the shop. UCT Wireless is a Black-owned, family-operated phone repair and accessories store inside 285 Flea Mart in Decatur, GA — open since 1996, 5-star rated, and here to help. If you don't find what you're looking for, just call (404) 289-4500 — we're always happy to talk.

📞 Call Us Directly Phone Repair Services
// Repair Process & Timing
Most common phone repairs — including screen replacements, battery swaps, and charging port fixes — are completed same-day, often within 1–2 hours while you wait or run errands nearby. More complex repairs involving water damage, motherboard issues, or parts that need to be specially ordered may take longer. We'll always give you a real, honest timeframe when you bring your device in — not a vague "a few days" non-answer.
No appointment needed. Walk right in during business hours: Sunday and Monday 12–5pm, Wednesday and Thursday 11am–6pm, Friday and Saturday 11am–7pm. We are closed on Tuesdays. We work first-come, first-served. For faster service during busy weekend hours, feel free to call ahead at (404) 289-4500 so we can be ready for you.
Yes, many of our most common repairs are completed same-day — sometimes while you wait right in the store. Screen replacements, battery swaps, and charging port repairs on popular iPhone and Samsung models are typically same-day turnarounds. More specialized repairs or those requiring parts to be ordered may take additional time, and we'll let you know before you leave your device with us.
For most standard issues, there is no diagnostic fee. We'll assess your device, tell you what's wrong in plain language, and give you a quote — and if you choose not to repair it, you owe nothing for the diagnostic. For more complex situations that require extended evaluation (like water damage board inspection), we may discuss a small diagnostic fee upfront. We'll always be fully transparent about any fees before we start any work.
Walk-ins are always welcome — no call required. Come in during business hours and we'll take care of you. Calling ahead at (404) 289-4500 is helpful if you want a quick pricing estimate before making the trip, but it is absolutely never required. We're a walk-in shop — that's the way we like it.
// Pricing & Warranty
iPhone screen replacement pricing at UCT Wireless starts around $40–$50 for older models like iPhone 11 and 12, and ranges up to $90+ for newer Pro and Pro Max models. Exact pricing depends on your specific model. Visit our Pricing page for a full breakdown, or call us at (404) 289-4500 for a quick quote on your exact device — we can usually give you a number right over the phone.
We stand behind our work. Parts and labor on screen replacements and most hardware repairs are warranted against defects. If something we repaired fails because of our workmanship or a defective part, bring it back and we'll make it right — no hassle, no runaround. Normal wear and tear, accidental damage, or damage from a new drop after the repair is not covered under warranty. We'll always be upfront about what is and isn't covered before you leave your device.
We accept cash and major credit and debit cards. We're located inside 285 Flea Mart so having cash is always an easy option, but cards are welcome. Call us at (404) 289-4500 to confirm current payment options before your visit.
// Devices We Repair
Yes, absolutely. We repair a wide range of Samsung Galaxy devices including the popular A-series (A14, A23, A34, A53, A54, A55, and more), S-series (S24, S24 Ultra, S25, S25 Ultra), and older models as well. If you have a Samsung we haven't specifically mentioned, bring it in and we'll assess it — we carry parts for the most popular models and can usually get you repaired quickly.
Yes. We repair the standard iPad lineup (iPad 5th generation through 10th generation), iPad Air (all generations), iPad Mini (5 and 6), and iPad Pro models across multiple generations. Common services include screen replacement, battery replacement, and charging port repair. Give us a call with your model number for an estimate before you come in.
Yes, we offer laptop repair at UCT Wireless. We service Dell, HP, Lenovo, ASUS, Acer, Toshiba, Gateway, and MacBook. Services include screen replacement, battery replacement, keyboard repair, charging port repair, virus removal and performance cleanup, water damage assessment, RAM and storage upgrades, and fan cleaning. Visit our Laptop Repair page for full details.
We can assess and attempt to recover water-damaged phones. Speed is absolutely critical — the sooner you bring it in after it gets wet, the better the odds of recovery. Do not try to charge or power on a wet phone because that can cause short circuits and permanently destroy components that might otherwise be saved. Bring it in immediately and we'll open it up, clean the board, and let you know what is salvageable and what it would cost to restore.
Yes, in most cases. Even if your screen is shattered to the point where the display is completely black or touch is totally unresponsive, we can replace the screen assembly and restore full function. The key question is whether the underlying device — motherboard, battery, and other internal components — remained intact. Bring it in and we'll give you a straight, honest assessment: what it will cost, whether it's worth it, and what the repaired phone will look and feel like.
// Location & Hours
UCT Wireless is located at 4525 Glenwood Rd, Suite c-1, Decatur, GA 30032 — inside 285 Flea Mart. We're easily accessible from both I-285 and I-20. Once inside the market, look for Suite c-1. There is plenty of free parking available in the lot. We're a short drive from Atlanta, Stone Mountain, Tucker, Clarkston, Lithonia, and the surrounding Metro Atlanta area.
Our hours are: Sunday 12:00pm–5:00pm, Monday 12:00pm–5:00pm, Tuesday CLOSED, Wednesday 11:00am–6:00pm, Thursday 11:00am–6:00pm, Friday 11:00am–7:00pm, Saturday 11:00am–7:00pm. Hours may occasionally vary for holidays — when in doubt, call us at (404) 289-4500 before making the trip to confirm we're open.
// Buying Phones
Yes, we buy iPhones, Samsung phones, and iPads. We purchase devices for parts only — we are not paying retail or carrier trade-in value. If you're upgrading and want to get some cash for your old device, or if you have a broken phone that's just sitting in a drawer collecting dust, bring it in for a no-obligation on-the-spot quote. We'll assess it in minutes and tell you exactly what we'll pay.
We buy phones in a range of conditions — fully working with no damage, cracked screen, body damage, dead or non-functional, and water damaged. The offer we make is adjusted significantly based on condition. A working phone with no damage gets the best price. Heavy damage, multiple issues, or non-functional devices are bought at a steeper discount since we're specifically harvesting parts. Visit our Sell Your Phone page for the full breakdown by condition.
Prices vary by model and condition. General ranges: iPhones go from $10 for older X-series models up to $110 for iPhone 17 Pro Max. Samsung Galaxy phones range from $10 for A04/A05 up to $90 for the S25 Ultra. iPads range from $20 for older Air 2 up to $150 for newer Pro models. Damaged devices are adjusted — cracked screens cut the price by roughly 50%, body damage by 75%, and heavy or multiple damage by 85%. Walk in for a real quote — we'll look at your specific device and tell you exactly what we'll pay.
// Services & Accessories
Yes, we offer prepaid wireless plans with no long-term contracts. We work with several prepaid carriers and can help you find a plan that fits your budget and the way you actually use your phone. Stop in and we'll walk you through the current options available in your area — no pressure, no upsell.
We can sometimes hold items for short periods — call us at (404) 289-4500 to ask about a specific item. Hold policies depend on the item and the situation. For popular accessories and phone cases that move fast, we recommend coming in as soon as possible rather than waiting and risking it selling.
Yes! Apple Watch bands are one of our specialties. We carry a wide selection of styles including character-themed bands, solid colors, sporty silicone, and more. Selection changes regularly as we get new inventory in. Stop in to see what's currently in stock, or follow us on Instagram at @uctwireless for new arrivals and restocks.
// About UCT Wireless
Yes. UCT Wireless — Unlimited Cheap Talk Wireless — is a Black-owned, family-operated business. We've been serving the Decatur, GA community since 1996, which means over 15 years of showing up for our neighbors. We're proud of our roots in this community and work hard every single day to be a business that people can trust, count on, and feel genuinely good about supporting with their dollars. Thank you to everyone who has chosen to shop with us over the years.
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Repair Timing
How long does an iPhone screen repair take?
About 10 minutes. iPhone screen replacement is one of the fastest repairs we do. Most customers wait right here in the store and walk out with a fully working screen in under 10 minutes. No appointment. No leaving your phone overnight. Just walk in and walk out.
How long does a battery replacement take?
20 minutes tops. Battery replacement is quick and straightforward on most iPhones and Samsung devices. You can wait in the store. We open the device, swap the battery, test it, and you're done. Most people don't even finish their phone call before it's ready.
How long does a charging port repair take?
45 minutes to 1 hour. Charging port repair takes a little longer than screen or battery work because the port is deeper in the device and requires more careful disassembly. Plan for about an hour. You can wait in the store or step out and come back — we'll have it ready.
How long does a diagnostic take?
Depends on what we need to do. If we can see the issue without opening your phone — like a clearly cracked screen or a loose charging port — the visual check is free and immediate. If we need to open the device and test different parts to find what's wrong, that takes more time and a diagnostic fee applies. We always tell you upfront before we start.
Diagnostic Fee
When is there a diagnostic fee?
Only when we have to physically open the device. If we can see what's wrong without opening your phone — a cracked screen, a bent port, a dead battery — the visual inspection is free. No charge, no commitment. The $25 diagnostic fee only applies when we need to open the device and test parts to identify the problem, and then the repair either can't be completed or the customer decides not to proceed.
Do most iPhone repairs require opening the phone?
Yes — most iPhone repairs require opening from the front. iPhone screen replacement, battery replacement, and most internal repairs require removing the screen to access the inside of the device. This is standard for all iPhone models. We work carefully and professionally on every device.
What if my phone has a cracked screen AND something else wrong with it?
Important — especially on older iPhones. If your screen is already cracked and we need to remove it to fix something else inside the device, we always explain the risks first. On older iPhone models, the screen and the frame can have separation issues over time — meaning the screen may not come off cleanly. We try our best and we are always upfront about this before we start. If a damaged screen sustains further damage during removal for an unrelated internal repair, we are not liable for additional screen damage. We explain this every time so there are no surprises.
What We Fix
What devices do you repair?
Any device we can find parts for. iPhone, Samsung Galaxy, Google Pixel, Motorola, TCL, OnePlus, LG, iPad, Samsung Tab, and more. If we can source the parts, we can fix it. Call us at (404) 289-4500 to ask about your specific device before coming in.
Do you do soldering or motherboard repair?
No. We do not perform soldering, microsoldering, or any type of board-level component repair. We replace physical parts — screens, batteries, charging ports, cameras, back glass, speakers. If your device needs board work, we will tell you upfront and let you know your options.
Do you repair laptops?
Not at this time. We don't currently have the space to accommodate laptop repairs at our location inside 285 Flea Mart. We focus on phones, tablets, and mobile devices. Call us at (404) 289-4500 and we can point you in the right direction.
Warranty
What warranty do you offer on repairs?
30 days on parts. Every repair comes with a 30-day parts warranty. If the part we installed fails within 30 days of the repair, we make it right. We stand behind our work.
What voids the warranty?
Physical damage, water damage, or cracked lines in the screen. The warranty covers part defects and workmanship — not new damage. If your repaired screen gets cracked again, develops water damage, or has cracked lines from a new drop or impact, that is a new repair and a new charge. Same as any repair shop. We explain this clearly before every repair so you know exactly what you're getting.
Selling Your Phone to Us
What condition does my phone need to be in for you to buy it?
The screen and key parts need to be functional. We buy phones primarily for the screen and working parts so we can resell them. We need the screen to be intact and functioning — not cracked, not water damaged, not completely dead. We do not encourage people to bring in heavily damaged devices for sale. If you have a phone with a good screen that you're upgrading away from, bring it in and we'll make you an offer on the spot.
How do I know what my phone is worth?
Check our Sell Your Phone page for general price ranges by model. The best way to get an accurate offer is to bring it in or call us at (404) 289-4500. We'll tell you right over the phone what we're paying for your model right now.
Prepaid Wireless & Home Internet
Do you sell prepaid phone plans?
Yes. We carry prepaid wireless plans from major networks — no contract, no credit check required. Single lines starting from $25/month. Family plan options available. Same-day activation in the store. Keep your existing number — we handle the port. Come in or call (404) 289-4500 and we'll walk you through the best plan for your situation.
Do you sell prepaid home internet?
Yes. We sell prepaid home internet service — no annual contract, no credit check, no installation appointment required. Get connected at home without the runaround from the big providers. Come in or call us at (404) 289-4500 to find out what's available in your area and what it costs.
Can you help me set up my internet equipment?
Yes. We assist with Xfinity and Spectrum home internet equipment setup, modem and router configuration, and connectivity troubleshooting. If your home internet isn't working right, come in or call and we can walk you through it.
Can I activate a new phone in your store?
Yes. We handle the entire activation process in store. Bring your phone and account info. We handle SIM setup, plan selection, and number porting. Walk in, walk out connected. No appointment needed.
Hours & Visit
Do I need an appointment?
Never. Walk in any time during business hours. Sunday and Monday 12–5pm. Wednesday and Thursday 11am–6pm. Friday and Saturday 11am–7pm. Closed Tuesdays. First come, first served.
Where exactly are you located?
Inside the 285 Flea Mart at 4525 Glenwood Road, Suite c-1, Decatur, GA 30032. Easy parking, walk right in. We're in the flea market — don't let that stop you. We've been here 15+ years for a reason.
What payment methods do you accept?
Cash and major credit/debit cards. Cash is always the easiest option inside the flea market but cards are welcome. Call us at (404) 289-4500 with any questions before you come in.
Still have a question?

Call us directly — we're happy to answer anything before you make the trip.

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