FAQ: Everything You Want to Know Before Repair Day
Get straight answers about pricing, turnaround, mobile visits, data safety, and prepaid plans so you can book with confidence—without waiting on hold.
Top Things Customers Ask Before Booking
Quick answers most people need in under 30 seconds.
Turnaround
Screens: 30–45 minutes. Batteries & ports: 30–60 minutes. We text you the moment it’s ready.
Pricing
Diagnostic is $25 and applied to the repair. Screen swaps start at $79, batteries at $49.
Warranty
30-day workmanship warranty on every repair. If our part fails, we fix it again on us.
Mobile Visits
Dispatch fee $35 (waived with 3+ devices), same-day slots when requested before 2 PM.
Repair Basics & Timing
Everything to know about check-in, turnaround, and what we can do in-shop vs. on-site.
Can I walk in, or do I need an appointment?
Walk-ins are welcome. Calling or texting ahead lets us confirm parts availability and reserve a bench, so you’re not waiting while we prep. Same-day service is best when you arrive before 5 PM (3 PM on Sundays/Mondays).
How fast can you fix a cracked screen or dead battery?
Most iPhone, Samsung, and Pixel screens wrap in 30–45 minutes. Batteries, ports, and speakers average 30–60 minutes. Tablet glass or special-order parts may need same- or next-day pickup—we’ll quote it before you leave the counter.
What if you discover more damage after opening my phone?
If we find hidden frame bends, liquid corrosion, or missing screws, we pause the job, show you photos, and get approval before adding any costs. If you decline additional work, you only pay the $25 diagnostic.
How do I know if a battery swap will help?
Common signs include sudden shutdowns above 10%, the battery percentage jumping around, or your phone feeling hot while charging. We run a quick capacity test during intake so you can decide if the swap is worth it.
Pricing, Warranty & Parts
Know the exact costs, what’s covered, and how we choose replacement parts.
Can I get a quote before dropping my device off?
Yes—check our pricing page for starting costs by device. Text us the model and issue, and we’ll confirm the exact total (parts + labor + tax) before you head over.
What factors affect the final repair price?
Pricing depends on device generation (LCD vs. OLED), the quality tier of parts available (OEM-grade vs. premium aftermarket), bundled services (screen + battery), and rush or after-hours requests. We lock in the final cost on your written estimate before you sign off.
What does the $25 diagnostic include?
The diagnostic covers disassembly, component testing, and a written quote. Approve the repair and we apply the fee to your total. Decline, and the $25 covers the technician’s time so you still leave with answers.
What exactly does the 30-day warranty cover?
It covers workmanship and the part we installed. If a new screen glitches or a replacement port stops charging because of part failure, we redo it at no additional labor cost. New drops, cracks, or liquid exposure aren’t covered, but we quote discounted rework whenever possible. See full warranty details.
Do you use OEM parts?
We stock OEM-grade components when manufacturers release them. If the OEM part isn’t available, we use premium-tested aftermarket parts and show you the difference in price and performance before you choose.
Data, Security & Payment
What happens to your information, and how you can settle up when you’re done.
Is my data safe while you’re repairing my device?
Yes. Screen, battery, port, and speaker repairs rarely require touching your data. For jobs that do, such as data recovery or board diagnostics, we ask for written permission. Backups are still recommended any time you bring a device in.
Do I get my passcode back, and will you test everything?
We test all repairs before hand-off. If a passcode is required, we ask you to unlock the device or enter it yourself at the counter so we can complete post-repair diagnostics and Face ID/Touch ID calibration.
What payment methods do you accept?
Cash, all major cards, debit, Apple Pay, Google Pay, and contactless tap-to-pay. Business accounts can request invoicing for bulk work. Need financing? We can discuss layaway or device trade-ins on a case-by-case basis.
Mobile & Concierge Service
How our technicians meet you where you work—and what qualifies for on-site repairs.
Do you really come to my business or event?
Yes. We dispatch within roughly 12 miles of Decatur Square—covering Lithonia, Stone Mountain, Tucker, Clarkston, Avondale Estates, Scottdale, East Atlanta, and Emory/Agnes Scott campuses. Extended travel or downtown parking fees are quoted up front.
What kind of repairs can you handle on-site?
Screen, back glass, battery, charging ports, speakers, cameras, and setup support that wrap within 20–30 minutes per device. Heavy liquid damage or board-level work is routed to the shop. Our van is stocked like a mini bench so we can work curbside safely.
How far in advance do I need to book?
Same-day slots are available for businesses and events when requested by 2 PM. Residential stops need 24 hours so we can secure parts. After-hours concierge carries a $75–$125 surcharge when techs are available. See full mobile service details.
Plans, Devices & Accessories
What else we can do for your phone line, data plan, and gear while you’re here.
Can you help me pick a prepaid plan or port my number?
Absolutely. Unlimited plans start at $25/month. We activate SIMs, port numbers, and set up eSIM on compatible devices. Activation fee is $25 and includes plan selection, SIM/eSIM setup, and device testing. Compare plan options.
Do you sell refurbished phones or trade-ins?
Yes—unlocked iPhones, Samsung, and budget Android devices that are cleaned, tested, and ready for any carrier. Inventory changes weekly; text us for what’s in-stock or stop by to browse.
What accessories or protection do you recommend after a repair?
We install tempered glass in-store, fit MagSafe and rugged cases, and stock chargers/cables from 20W to 65W. Bundle accessories with your repair for 10% off, or ask about our 90-day re-glass perk when you pick up a case + glass combo.
Still not seeing your question?
Reach out and a technician will walk you through the next step in minutes.
Talk to Us Right Now
We’ll reply with total cost, parts ETA, and scheduling options.
Plan Your Visit
Nearest landmark: Decatur Square & Glenwood Road. Free parking in the front lot and along Glenwood—no meters, no passes.
- 4525 Glenwood Road Ste. J-3, Decatur, GA 30032
- Sun–Mon 12–5 • Wed–Thu 11–6 • Fri–Sat 11–7 • Closed Tuesday
- Need us on-site? Schedule the repair van.