Q: Why is my iPhone screen flickering?
A: Screen flicker is usually tied to loose display connectors, failed backlight drivers, or recent drops. Apple notes that lines or flashes often point to the display assembly itself rather than software glitches.[1] We run a connector reseat and panel test first; if the panel checks out, we move on to board-level diagnostics to confirm whether a referral is needed.
Q: My battery is swelling—how risky is that?
A: A swollen lithium-ion battery means the cell chemistry is breaking down and releasing gas. Battery University’s field reports show that swollen packs can rupture and damage surrounding components if they keep charging.[2] Power the device down, don’t puncture the pack, and bring it in a padded case—we dispose of it under e-waste guidelines before installing a fresh OEM-capacity cell.
Q: Does a cracked back glass really matter?
A: It’s more than cosmetic. iFixit’s teardown labs found that once the back glass cracks, adhesives and gaskets that protect against moisture can fail, letting humidity corrode the wireless charging coil and logic board.[3] We usually recommend sealing or replacing the panel before water damage becomes the much pricier problem.
Q: Will you access my photos or data during repair?
A: Only when you explicitly ask us to. The Federal Trade Commission’s best practices advise customers to back up first and then remove sensitive data before handing over a device.[4] We follow that playbook—our intake checklist documents the device state, and any passcode access requires your written consent.
Q: Should I try a DIY board repair video I found online?
A: For display swaps or batteries, many guides are great. For micro-soldering, the national CTIA device grading program warns that untrained board work can permanently downgrade a phone’s value.[5] We currently partner with board specialists instead of soldering in-house (more on that below), so we’re happy to evaluate and point you to trusted experts rather than risk the device on a first-time solder attempt.
Q: What accelerated service do you offer outside posted hours?
A: We handle after-hours drop-offs and on-site visits inside Decatur, Lithonia, Stone Mountain, Tucker, Clarkston, and Avondale Estates when technicians are nearby. There’s an accelerated service fee—usually $75–$125—to cover travel and overtime, and we’ll confirm availability before you head over. Call or text first so we can coordinate and make sure a tech is within range.